Q: Where do I park?

A: Please park in the lower lot. The upper lot is reserved for short-term visitors and deliveries. Please leave ample space for all visitors.

Q: Is there a dress code?

A: Dress is casual, comfortable, appropriate attire for office or warehouse environments. Please do not wear any controversial clothing, jewelry.Long jewelry,necklaces, or open toed shoes may pose a safety concern.

Q: Where do I stow m personal things?

A: Helpline House is not responsible for lost or stolen items. The volunteer nook cupboard is available to volunteers, no lockers are available.

Q: Who uses the foodbank?

A: Bainbridge residents are eligible on a self-declared basis to shop once a week, Monday, Tuesday, Thursday, and Friday

Q: How many times a week can a client shop?

A: Shoppers may shop once a week, anytime during the food bank's posted hours.

Q: Do we serve homeless or non-residents?

A: Yes, Kitchenless or Emergency Bags are ready to issue to couchsurfers, passerbys or those living in their cars. Non-resident visitors employed on Bainbridge Island may apply to shop weekly on a case-by-case basis.

Q: What do I do if a client gives me a gift?

A: Politely decline, and kindly explain you want to avoid favoritism among clients receiving assistance. Encourage thank you notes as you continue to provide confidential care and service.

Q: Can we accept treats for volunteers and/or staff?

A: Yes. As you gratefully receive gifts on behalf of staff and volunteers, please inform the front desk to share the news.