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FAQ

Q: Where do I park?

A: Please park in the lower lot. The upper lot is reserved for short-term visitors and deliveries. Please leave ample space for all visitors.

Q: Is there a dress code?

A: Dress is casual, comfortable, appropriate attire for office or warehouse environments. Please do not wear any controversial clothing, jewelry. Long earrings, necklaces, or open toed shoes may pose a safety concern.

Q: Where do I stow m personal things?

A: Helpline House is not responsible for lost or stolen items. The cupboard in the Volunteer Nook is available to volunteers; no lockers are available.

Q: Who uses the foodbank?

A: Bainbridge Island residents are eligible on a self-declared basis to shop any day the Food Bank is open: Monday, Tuesday, Thursday, and Friday.

Q: How many times a week can a client shop?

A: Shoppers may shop as many times during the week as they need, during the Food Bank's posted hours.

Q: Do we serve homeless or non-residents?

A: Yes, Kitchenless or Emergency Bags are ready to issue to couchsurfers, passerbys or those living in their cars. Non-resident visitors employed on Bainbridge Island may apply to shop on a case-by-case basis.

Q: What do I do if a client gives me a gift?

A: Politely decline and encourage the client to instead send a thank you note to the volunteers if they wish.

Helpline House Social Services

Home of the Bainbridge Turkey Trot, an Island Thanksgiving Morning Fundraiser Tradition!

Social Service

Monday - Friday

9 AM - 5 PM

Food Bank Services *** NEW DAYS***
Schedule starts Memorial Day

Tuesday - Friday, Closed Mondays

Same hours: 10 AM - 4 PM

Location:

901 Hildebrand Lane NE

Bainbridge Island, WA 98110

Mailing Address:

282 Knechtel Way NE

Bainbridge Island, WA 98110

 

Tax ID or EIN: 91-0902503 

Helpline House is a 501(c)(3) nonprofit, and your contribution is tax-deductible to the extent allowed by law. 

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206.842.7621 | f 206.842.9867 | helpline@helplinehouse.org

MAP - We've Moved.png

We’ve Moved—Just Around the Corner!

Helpline House is now temporarily located at 901 Hildebrand Lane, near the north end of Ericksen Avenue, for approximately 12 months during the construction of our new facility. Thanks to a lease partnership with Clark Construction and the support of our board and volunteer Michael Wright, we continue to offer uninterrupted services to the community.

“As we transition to our new space, we remain deeply committed to serving Bainbridge Island with care and compassion,” said Maria Metzler, Executive Director. “We’re excited about what’s ahead and grateful to stay connected during this time of growth.”

Closed: Christmas, New Year's Day, MLK Day, Presidents' Day, Memorial Day, Juneteenth, Fourth of July, Labor Day and Thanksgiving weekend.

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