Q: Where do I park?

A: Please park in the lower lot. The upper lot is reserved for short-term visitors and deliveries. Please leave ample space for all visitors.

Q: Is there a dress code?

A: Dress is casual, comfortable, appropriate attire for office or warehouse environments. Please do not wear any controversial clothing, jewelry.Long jewelry,necklaces, or open toed shoes may pose a safety concern.

Q: Where do I stow m personal things?

A: Helpline House is not responsible for lost or stolen items. The volunteer nook cupboard is available to volunteers, no lockers are available.

Q: Who uses the foodbank?

A: Bainbridge residents are eligible on a self-declared basis to shop once a week, Monday, Tuesday, Thursday, and Friday

Q: How many times a week can a client shop?

A: Shoppers may shop once a week, anytime during the food bank's posted hours.

Q: Do we serve homeless or non-residents?

A: Yes, Kitchenless or Emergency Bags are ready to issue to couchsurfers, passerbys or those living in their cars. Non-resident visitors employed on Bainbridge Island may apply to shop weekly on a case-by-case basis.

Q: What do I do if a client gives me a gift?

A: Politely decline, and kindly explain you want to avoid favoritism among clients receiving assistance. Encourage thank you notes as you continue to provide confidential care and service.

Q: Can we accept treats for volunteers and/or staff?

A: Yes. As you gratefully receive gifts on behalf of staff and volunteers, please inform the front desk to share the news.

Helpline House Food Bank and Social Services of Bainbridge Island

Helpline House is a community non-profit agency providing an umbrella of social services striving to help our Bainbridge Island neighbors to meet essential needs.  Basic services are provided cost-free, regardless of income.  Needs are defined broadly and not always financial.  Any community member in crisis or in need of consultation is welcome. 

Need after hours or emergency services?

Helpline House has a policy of non-discrimination regardless of race, color, creed, religion, national origin, sex, sexual preference, age, disability or veteran’s status, and is in compliance with all requirements of law and regulations with respect to employment, volunteer participation or service delivery. 


282 Knechtel Way NE

Bainbridge Island, WA 98110



Mon - Fri, except Weds

9 - 11 AM

Food Bank Curbside Pickup

Mon - Fri, except Weds

12 PM - 4 PM

Social Work

Remote Services Only Via Phone
Weekdays 9 AM - 5 PM


(206) 842.7621




(206) 842-9867