SOCIAL SERVICES
Assessing crisis needs and access to local, county, state, and federal emergency funds.
Working with local, county, state and federal programs to maximize for longer term solutions.
Coordinating with agencies like Kitsap Mental Health, the A.L.I.V.E. program & Kitsap Community Resources.
Outreach to senior services, assistance with prescription drugs & resources to keep seniors independent and more.
Struggling with financial difficulties? Uncertain about how to cover your rent, mortgage, or utility bills, among other essential expenses? In that case, a Helpline House case manager can assist you in evaluating your critical needs and finding financial resources.
CASE MANAGEMENT
A case manager will guide you through a crisis by aiding in decision-making, planning, and accessing resources. Develop a plan to stabilize your situation. Liaise with nonprofit partners and community resources to address your basic needs and guide you in exploring your options. Engage with local, county, state, and federal programs to optimize long-term solutions.
COMMUNITY CARE COORDINATOR
Our community care coordinator will expertly assess your specific situation and recommend expanded services and resources to help you maintain your independence while managing critical needs. We will ensure that you can make the most of our community care network.
Get help navigating resources.
Helpline House's professional services include confidential, cost-free appointments for any community member seeking support or resources to solve various problems. Needs are defined broadly and are not always financial.
Please Note: While we strive to assist as many individuals as possible, our resources are limited and assistance cannot be guaranteed. We encourage you to reach out early to explore available options.
You're not alone—Helpline House is here to support you through life's financial challenges. Together, we can navigate these times and work towards stability.
Case managers are available to help coordinate resources. Schedule a confidential appointment at 206.842.7621
Required documents by appointment type:
Rental assistance: Bring current photo ID, recent date and signed lease or rental agreement, and proof of your Bainbridge Island residence (two documents: utility bill(s) and/or valid photo ID).
Utilities: Bring an overdue statement from PSE or COBI.
Gas voucher: Bring a valid driver's license and current insurance ID card for medicare appointments only. Bring proof of appointment.
ORCA card: To request funds, you need an ORCA card and proof of medical appointment. Applications for ORCA low-income cards: Bring valid photo ID, Medicare card (if subscriber), and proof of income eligibility (pay stubs, DSHS/EBT award letter, SSA Award Letter, or similar).
Ferry pass: Provide proof of your doctor's appointment.
BI Parks & Rec & BIRC scholarships:
Bring Proof of income and state benefits. Also, bring a current photo ID, income, proof of residence (BI), ID.
Do you need health insurance?
Medicare
Turning 65 or a permanent disability may make enrollment into a Medicare plan your next step.
At Helpline House, Statewide Health Insurance Benefits Advisor (SHIBA) will guide community members (regardless of income) during a cost-free appointment at 206.842.7621 or contact SHIBA here.
Have you done your yearly Medicare plan review?
Oct 15 - Dec 7 Open Enrollment
Jan 1 - March 31 Medicare Advantage
Need a Medicare Savings Program (MSP)? Here's help for low-income individuals with out-of-pocket costs, deductibles, copayments, and coinsurance for Medicare.
Medicaid
At Helpline House, Statewide Health Insurance Benefits Advisor (SHIBA) will guide community members (regardless of income) during a cost-free appointment at 206.842.7621 or contact SHIBA here.
Loss of health insurance may make you eligible for free or low-cost coverage through Washington Apple Health, aka Medicaid.
Medicaid is a health coverage program operated by states, within broad federal guidelines. Although the federal government pays a portion of the costs, Medicaid is administered and operated by states, and each state's program is a little different depending on the needs and goals of that state.
In Washington state, Medicaid is called Washington Apple Health.
Enroll or renew online using WaHealthPlanFinder.org.
Do you know a child that needs 'that thing' to learn more?
The YES Fund keeps up with a child’s thirst to learn. Local kids are able to join in any activity to nurture their desire to discover and explore without the socioeconomic differences holding back their participation with peers.
To learn more about the YES Fund partnership, which provides financial support to young people who may need assistance to meet basic needs, achieve academic success, or pursue extracurricular activities, visit BCF’s website at BainbridgeCF.org/programs/yes-fund
Do you need childcare assistance?
Helpline House case managers provide scholarship referrals for local child care providers: Bainbridge Island Child Care Centers and Peacock Family Services.
Schedule an appointment with a case manager during business hours; call 206.842.7621
Need you need help with a BI Park & Rec registration fee?
All ages are welcome. New eligibility guidelines offer support for households that didn't qualify before.
In partnership with BI Metro Park & Rec, we'll help you GET READY for registration! Please call and schedule appointments at Helpline House for BI Park & Rec scholarships before registration opens.
NEW! BI Park & Rec *paperless scholarships will be electronically sent to the aquatic center's front desk for easy registration. New eligibility guidelines offer support for households that didn't qualify before.
The Park District partners with Helpline House to provide scholarship referrals for eligible community members signing up for camps, lessons, and workshops through the Recreation Connection catalog. View the current catalog at BIParks.org.
Do you need mental healthcare support?
The proper support can make a big difference in a life. Emotional support, post-traumatic stress, and complex and chronic trauma support are available.
Schedule a cost-free appointment at the front desk. Counseling and therapy appointments are open to any community member; meetings are not income-based.