top of page


To schedule an appointment to meet a social worker call 206.842.7621 during business hours. The intake coordinator will ask a few questions to schedule an appointment with a Case Manager or Community Care Coordinator.


Helpline House's professional services include confidential, cost-free appointments for any community member seeking support or resources to solve various problems. Needs are defined broadly and are not always financial. 

Assessing crisis needs and access to local, county, state, and federal emergency funds.

Working with local, county, state and federal programs to maximize for longer term solutions.

Coordinating with agencies like Kitsap Mental Health, the A.L.I.V.E. program & Kitsap Community Resources.

Outreach to senior services, assistance with prescription drugs & resources to keep seniors independent and more.

Case Management

"It's the little things that matter when managing a crisis." - Anonymous.

A Case Manager can help you navigate a crisis with decision-making, planning, or resources.

  • Make a plan to stabilize your situation.

  • Work with local, county, state, and federal programs to maximize longer-term solutions. 

  • Coordinate with agencies like Kitsap Mental Health, the A.L.I.V.E. program & Kitsap Community Resources to meet your basic needs and help you navigate your options.

Community Care Coordinator

 A Community Care Coordinator will provide expanded services, expertise, and resources to preserve your aging independence while managing critical needs and making the most of our community care networks.

Get more care and assistance to help make ends meet through life's journey.

Are you facing financial difficulties?

Are you unsure how to pay your rent/mortgage or utility bills, among other essential payments? In that case, a Helpline House case manager will help you begin assessing your critical needs and find financial resources.

What kind of financial appointment do you need?

Screenshot 2022-07-26 095548.jpg

Rental assistance:  Bring current photo ID, recent date and signed lease or rental agreement, and proof of your Bainbridge Island residence (two documents: utility bill(s) and/or valid photo ID).

Utilities/providers:  Bring an overdue statement from PSE, COBI, your cell phone carrier, or your internet provider.  For oil/propane, we need a written estimate from the vendor.

PSE – Warm Home Funds: Bring the urgent, final, or shut-off notice from PSE.

Gas voucher: Bring a valid driver's license and current insurance ID card or other documents from your insurance company.

ORCA card: To request funds, you need an ORCA card and proof of medical appointment. Applications for ORCA low-income cards: Bring valid photo ID, Medicare card (if subscriber), and proof of income eligibility (pay stubs, DSHS/EBT award letter, SSA Award Letter, or similar).

Ferry pass: Provide proof of your doctor's appointment.

BI Parks & Rec & BIRC scholarships: 

Bring Proof of income and state benefits. Also, bring a current photo ID, Proof of income eligibility (pay stubs, DSHS/EBT award letter, SSA Award Letter, or similar).


Get help navigating resources.
Case managers are here for any community member that needs help reaching and coordinating resources.

Meet your social worker

Schedule an appointment at 206.842.7621 for a confidential appointment.

Need Health Insurance?


Turning 65 or a permanent disability may make enrollment into a Medicare plan your next step.

Have you done your yearly Medicare

plan review?  Click the button for more details.

Oct 15 - Dec 7 Open Enrollment

Jan 1 - March 31 Medicare Advantage


Presentation at the BI Library

Thursday, Jan 18, 2:30-4

Thursday, March 21, 2:30-4

Thursday, May 16, 2:30-4

Thursday, July 18, 10:30-12

Need a Medicare Savings Program (MSP)? Here's help for low-income individuals with out-of-pocket costs, deductibles, copayments, and coinsurance for Medicare.

Ask a Social Worker
Get ready for medicare.png

At Helpline House, Statewide Health Insurance Benefits Advisor (SHIBA) will guide community members (regardless of income) during a cost-free appointment at 206.842.7621 or contact SHIBA here.

Loss of health insurance may make you eligible for free or low-cost coverage through Washington Apple Health, aka Medicaid.

Medicaid is a health coverage program operated by states, within broad federal guidelines. Although the federal government pays a portion of the costs, Medicaid is administered and operated by states, and each state's program is a little different depending on the needs and goals of that state. 

Screenshot 2022-03-24 084431.jpg

In Washington state, Medicaid is called Washington Apple Health.

Enroll or renew online using



Helpline House case managers are trained Statewide Health Insurance Benefits Advisors (SHIBA) and can help you navigate  healthcare coverage.

Health Ins

Do you know a child that needs 'that thing' to learn more?

Image by Gabriel Baranski

The YES Fund keeps up with a child’s thirst to learn. Local kids are able to join in any activity to nurture their desire to discover and explore without the socioeconomic differences holding back their participation with peers. 

To learn more about the YES Fund partnership, which provides financial support to young people who may need assistance to meet basic needs, achieve academic success, or pursue extracurricular activities, visit BCF’s website at

Financial Support for Day Care & Child Care Providers

mom w three kids.jpg

Helpline House case managers provide scholarship referrals for local child care providers: Bainbridge Island Child Care Centers and Peacock Family Services

Schedule an appointment with a case manager during business hours; call 206.842.7621

Mental Health Care Counseling

The proper support can make a big difference in a life. Emotional support, post-traumatic stress, and complex and chronic trauma support are available.

Schedule a cost-free appointment at the front desk. Counseling and therapy appointments are open to any community member; meetings are not income-based.

More resources for self-care and supporting others.

self-care logo-01.jpg
Supporting Others Header.png
BIRD logo-clr.png

Need help with a BI Park & Rec registration fee?

New eligibility guidelines offer support for
households that didn't qualify before.

Please call the front desk for available appointments.

In partnership with BI Metro Park & Rec, we'll help you GET READY before registration opens! Walk-in dates at Helpline House to apply for BI Park & Rec scholarships before registration opens. In the meantime, please call and schedule an appointment with a social worker to help you apply for a scholarship.

NEW! BI Park & Rec *paperless scholarships will be electronically sent to the aquatic center's front desk for easy registration. New eligibility guidelines offer support for households that didn't qualify before.



The Park District partners with Helpline House to provide scholarship referrals for eligible community members signing up for camps, lessons, and workshops through the Recreation Connection catalog.  View the current catalog at

bottom of page