Helpline House's professional services include confidential, cost-free appointments for any community member seeking support or resources to solve various problems. Needs are defined broadly and are not always financial.
Assessing crisis needs and access to local, county, state, and federal emergency funds.
Working with local, county, state and federal programs to maximize for longer term solutions.
Coordinating with agencies like Kitsap Mental Health, the A.L.I.V.E. program & Kitsap Community Resources.
Outreach to senior services, assistance with prescription drugs & resources to keep seniors independent and more.
Are you facing financial difficulties?
Are you unsure how to pay your rent/mortgage or utility bills, among other essential payments? In that case, a Helpline House case manager will help you begin assessing your critical needs and find financial resources.
What kind of financial appointment do you need?
Rental assistance: Bring current photo ID, recent date and signed lease or rental agreement, and proof of your Bainbridge Island residence (two documents: utility bill(s) and/or valid photo ID).
Utilities/providers: Bring an overdue statement from PSE, COBI, your cell phone carrier, or your internet provider. For oil/propane, we need a written estimate from the vendor.
PSE – Warm Home Funds: Bring the urgent, final, or shut-off notice from PSE.
Gas voucher: Bring a valid driver's license and current insurance ID card or other documents from your insurance company.
ORCA card: To request funds, you need an ORCA card and proof of medical appointment. Applications for ORCA low-income cards: Bring valid photo ID, Medicare card (if subscriber), and proof of income eligibility (pay stubs, DSHS/EBT award letter, SSA Award Letter, or similar).
Ferry pass: Provide proof of your doctor's appointment.
BI Parks & Rec & BIRC scholarships:
NEW Bring Proof of income and state benefits. Also, bring a current photo ID, Proof of income eligibility (pay stubs, DSHS/EBT award letter, SSA Award Letter, or similar).
Get help navigating resources.
Case managers are here for any community member that needs help reaching and coordinating resources.
Meet your social worker
Schedule an appointment at 206.842.7621. If you prefer a video chat for a secure, confidential face-to-face online talk you can learn more from your case manager.
Need help with a BI Park & Rec registration fee?
New eligibility guidelines offer support for
households that didn't qualify before.
In partnership with BI Metro Park & Rec, we'll help you GET READY before registration opens! Walk-in dates at Helpline House to apply for BI Park & Rec scholarships before registration opens. In the meantime, please call and schedule an appointment with a social worker to help you apply for a scholarship.
NEW! BI Park & Rec *paperless scholarships will be electronically sent to the aquatic center's front desk for easy registration. New eligibility guidelines offer support for households that didn't qualify before.
The Park District partners with Helpline House to provide scholarship referrals for eligible community members signing up for camps, lessons, and workshops through the Recreation Connection catalog. View the current catalog at BIParks.org.
Need Health Insurance?
Turning 65 or a permanent disability may make enrollment into a Medicare plan your next step.
Loss of health insurance may make you eligible for free or low-cost coverage through Washington Apple Health, aka Medicaid.
Have you done your yearly Medicare
plan review? Click the button for more details.
Oct 15 - Dec 7 Open Enrollment
Jan 1 - March 31 Medicare Advantage
In Washington state, Medicaid is called Washington Apple Health.
Enroll or renew online using WaHealthPlanFinder.org.
Helpline House case managers are trained Statewide Health Insurance Benefits Advisors (SHIBA) and can help you navigate healthcare coverage.
Medicaid is a health coverage program operated by states, within broad federal guidelines. Although the federal government pays a portion of the costs, Medicaid is administered and operated by states, and each state's program is a little different depending on the needs and goals of that state.
The YES Fund keeps up with a child’s thirst to learn. Local kids are able to join in any activity to nurture their desire to discover and explore without the socioeconomic differences holding back their participation with peers.
To learn more about the YES Fund partnership, which provides financial support to young people who may need assistance to meet basic needs, achieve academic success, or pursue extracurricular activities, visit BCF’s website at BainbridgeCF.org/programs/yes-fund
Financial Support for Day Care & Child Care Providers
Helpline House case managers provide scholarship referrals for local child care providers: Bainbridge Island Child Care Centers and Peacock Family Services.
Schedule an appointment with a case manager during business hours; call 206.842.7621
Mental Health Care Counseling
The proper support can make a big difference in a life. Emotional support, post-traumatic stress, and complex and chronic trauma support are available.
Schedule a cost-free appointment at the front desk. Counseling and therapy appointments are open to any community member; meetings are not income-based.