Modified Operations - We will continue as essential services in light of Governor Inslee's ' Stay Home, Stay Healthy' order.

Bainbridge Island community members should feel free to continue requesting social services at Helpline House. 

Shoppers are now directed to stay in their cars and follow signs to the upper lot to be hand-delivered boxed foods from a food bank staff person. The food bank is the only program to operate onsite, social work will continue to provide services by phone.

Thank you for spreading the word as we continue to serve our island community.  We couldn't do it without you!  Each of you help in the way that works for you and that's what makes Neighbor helping Neighbor work!  We will move forward with regular updates as we get through this unique moment of uncertainty, together. Please continue to check back here weekly for updated and modified services and/or follow us on Instagram, Twitter, and Facebook.  

Tuesday, March 24

Helpline House continues to be vigilant about food safety guidelines, disinfecting counters, doorknobs, and other surfaces. Please stay home if you are ill.

Make arrangements to send a neighbor, friend, or family member with a note to shop for you or 

call the front desk at 206.842.7621or

email for assistance.


Thank you in advance for your cooperation to prevent or slow down COVID -19 as we learn more from the World Health Organization, the Centers for Disease Control and Prevention, and Kitsap Public Health.

Mail Pick-up
Mail clients may pick-up their mail onsite.

Food bank

NEW HOURS: 12 PM - 4 PM | M - F

Weekly Curbside Pickup per Household
for New and Existing Shoppers


  • Follow signs up the driveway to upper lot.

  • Please stay in your car.

  1. Wait for a staff person to come to your car.

  2. Prepare to answer:
    - Your name. 
    - If you are new, please indicate you are a Bainbridge resident.

  3. How many in your household: adults and kids?

  4. Do you prefer a regular or vegetarian box?

  5. Do you need a Kids' Pantry box?

    That's it!

Curbside pickup includes:

  • 1-2 person(s)
    1 box/nonperishables + 1 box/perishables

  • 3-4 person(s)
    2 box/nonperishables + 2 box/perishables

  • 5+ person(s)
    3 box/nonperishables + 3 box/perishable

  • + One Kids' Pantry bag(s) per child

Kids’ Pantry

Prepacked box of kid-friendly nutritious foods will be available at curbside pickup.



Thank you in advance for promoting social distancing. Unfortunately, no dietary restrictions accommodated at this time.

- Delivery is still available, please see below. -

Starting Monday, March 23


Helpline House's food bank in partnership with Island Volunteer Caregivers will deliver prepacked nutritious foods to households that are unable to come to the food bank.

New and existing clients

please call 206.842.7621

or email

to make arrangements the following week.

The intake coordinator will need your

  • your primary contact phone number

  • your primary email

  • your physical address

  • your availability between M-F, 9 am - 4 pm

  • household size

  • your birthday



Prepacked box includes


4 cans: Beans,

2 cans: Soup, Vegetables, Tuna/Chicken, fruit

1 jar: Peanut butter

1 box: Pasta

1 jar: Spaghetti Sauce

1 bag: Rice



6 Apples/Oranges/Pears

6 Potatoes

2 Onions

2 Greens

1 Bread


Plus: a Dozen Eggs or 2 Sticks of Butter (please specify)

Social Work
Social workers continue to provide case management for resources and referrals, and/or therapy appointments via phone only.

Current clients may expect their social worker to call upon scheduled appointments for continued case management.


New and returning clients please call the front desk at 206.842.7621or feel free to email to book an appointment with a social worker.


The intake coordinator will need your

  • primary contact phone number

  • primary email

  • availability between M-F, 9 am - 4 pm

  • your request for a critical need


A case manager or therapist will call you upon your scheduled time to provide services via phone only.

Support is available through partner agencies,  feel free to contact partners below for details or updates. Please feel free to also make an appointment with a HelplineHouse social worker for case management.

Rental Assistance

KCR’s Housing Solutions will provide services remotely via phone.

Call 360.801.2564


or visit KCR’s Housing Solutions

And/or make an appointment with a HelplineHouse social worker.

Utility Assistance





Kitsap Transit

SNAP Benefits

Supplemental Nutritional
Assistance Program



Find more resources/referrals here.

• COVID - 19 Page Updates


Temporary Policy

Suspends Shut-Offs

Water & Sewer 


Are you currently without health insurance?

Washington Healthplanfinder offers a special enrollment period (SEP) until April 8, individuals seeking a special enrollment can call Helpline House for an appointment with a certified navigator at 206-842-7621, Monday-Friday between 9 a.m. to 5 p.m.

Partner Agencies


Emergency Rental Assistance

KCR’s Housing Solutions will provide services remotely via phone.

Please call 360.801.2564


or visit KCR’s Housing Solutions

Coordinating agencies like Kitsap Mental Health appointments may be cancelled at Helpine House, stay tuned, TBD.


Kitsap Energy Assistance will be only providing services through the mail this week until further notice.  Visit  360.479.1507 PSE will not be disconnecting customers at this time.  PSE will waive late fees.   They will work with customers' payment plans and choosing new bill due date.



TIME CHANGE: 9 AM - 12 PM | M - F
Community food donations are needed and gratefully accepted at the backdoor as the grocery store donations have significantly decreased in the last week.  Please ring the back porch doorbell to drop off your donations.  Thank you Bainbridge Islanders!  We can't do this without you!!

Canceled or Postponed

until further notice
Let’s Play Chess
VFW appointments

Clothing Closet

Medical Equipment Loans



Volunteers are on leave until further notice.

Staff will provide limited onsite services,

including modified food bank shopping and

social work appointments via phone only.

Helpful Resources


Monday, March 23

Temporary Fare-Free Policy and Boarding Policy on Fast Ferries

Learn more

A new Washington call center has been set up to answer your questions about COVID-19.

Call 1- 800-525-0127 and press # if you have questions about how the virus spreads, what is being done in Washington state, and what you can do if you have symptoms.

Together, being conscientious at Helpline House

Saying hello with a smile goes a long way. You can expect warm smiles and a thank yous for your patience!


Community members should feel free to schedule social work appointments by phone 206.842.7621 or email at


TBD:  KCR appointments, Financial Counseling appointments, NAMI, and Overeaters Anonymous meetings

Helpline House continues to be a resource and referral agency, so please don’t hesitate to call the front desk at 206.842.7621 or email for questions or scheduling. 

Helpline House Food Bank and Social Services of Bainbridge Island

Helpline House is a community non-profit agency providing an umbrella of social services striving to help our Bainbridge Island neighbors to meet essential needs.  Basic services are provided cost-free, regardless of income.  Needs are defined broadly and not always financial.  Any community member in crisis or in need of consultation is welcome. 

Need after hours or emergency services?

Helpline House has a policy of non-discrimination regardless of race, color, creed, religion, national origin, sex, sexual preference, age, disability or veteran’s status, and is in compliance with all requirements of law and regulations with respect to employment, volunteer participation or service delivery. 


282 Knechtel Way NE

Bainbridge Island, WA 98110



Food Bank Hours


Weekdays 9 AM - 12 PM

Food Bank Services Only

Weekdays 12 PM - 4 PM

Social Work

Remote Services Only Via Phone
Weekdays 9 AM - 5 PM


(206) 842.7621



(206) 842-9867