Helpline House's Response & Resources

Frequently asked Questions

Helpline House's ongoing efforts in light of COVID-19

What are the changes to the food bank?

Food bank will remain open. The changes to the services are that the lobby will not be open for waiting and gathering; folks will check-in at the door and have to wait, using social distancing, on the porch or the lawn.

 

In addition, we will reconfigure the food bank so as to increase space among those shopping and we will limit the amount of individuals shopping at any given time.

 

Please inform your networks to be prepared for longer waits due to this, but everyone will get food.

 

If someone is unable to wait for any length of time, we will be offering pre-packed boxes with proteins, produce, and dairy (it roughly equals what one would choose if they shopped), that will be available immediately.

 

The last change is that we are requesting that there only be one shopper per household - please let your networks know to not bring others with you to shop. Please leave kids at home if able. Please just have one adult come to Helpline to shop for the week.

Why did the agency move the in-person social work appointments to remote services?

On March 11, the agency announced all in-person social work appointments would be provided by phone on March 16. This move is being made to allow for increased social distancing in light of the spread of the COVID-19 illness in the state of Washington.

Our priority is the health, safety, and well-being of our visitors, donors, volunteers and staff within the context of the communities that we live in and serve, recognizing that we face a crisis of public health that has the potential to increase rapidly.

What are remote services?

Remote social services only include all social work appointments will be conducted via phone or video calls. We can mail vouchers or financial assistance and do what we are able over the phone. We will continue to be creative in figuring out ways to meet needs for social work clients. Mental health therapy will continue, again, via phone or video call.

Helpful Resources

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Effective

Monday, March 23

Temporary Fare-Free Policy and Boarding Policy on Fast Ferries

Learn more

A new Washington call center has been set up to answer your questions about COVID-19.

Call 1- 800-525-0127 and press # if you have questions about how the virus spreads, what is being done in Washington state, and what you can do if you have symptoms.

Are you currently without health insurance?

Washington Healthplanfinder offers a special enrollment period (SEP) until April 8, individuals seeking a special enrollment can call Helpline House for an appointment with a certified navigator at 206-842-7621, Monday-Friday between 9 a.m. to 5 p.m.

Is KCR Housing Solutions Center available?

Yes, only by remote services.  You may contact an HSC Navigator for Bainbridge Island at 360.801.2564 or email BI-HSC@kcr.org

What if I need help with my rent and/or utilities?

Please call the front desk at 206.842.7621 or email help@helplinehouse.org

The intake coordinator will need your

  • primary contact phone number

  • primary email

  • availability between M-F, 9 am - 4 pm

to book a phone call appointment with a social worker. 

What if I'm seeking Helpline House's services for the first time?

Food Bank services:

M - F between 9 am to 5 pm.

Drive-up and follow the driveway signs. 

Instructions upon arrival

  1. Wait for a staff person to come to your car.

  2. How many in your household: adults and kids?

  3. Do you prefer a regular or vegetarian box?

  4. Do you need a Kids' Pantry box?

    That's it! Thanks for your patience. 
    Visit our updated Food Bank page

If you only need social work's remote services for resources and/or referrals, case management or therapy please call the front desk at 206.842.7621or

email help@helplinehouse.org with your contact information:

  • primary contact phone number

  • primary email

  • availability between M-F, 9 am - 4 pm

to book a phone call appointment with a social worker. 

A social worker will call you upon your scheduled time to provide services via phone only.

Here are the temporary modified food bank  and social work services to help you plan accordingly.

Modified Operations

What if nobody can shop for me and I need groceries very soon or now?

Please call the front desk at 206.842.7621 or email help@helplinehouse.org

What if I am unable to call/video conference with my social worker?

Please call the front desk at 206.842.7621or email help@helplinehouse.org to work a plan with your social worker.

Will clothing closet and medical equipment be open?

The clothing closet, medical equipment loan, and other non-essential needs are temporarily on hold to limit the amount of people in and out and because we will only have paid staff on-site at Helpline House (no volunteers).

Helpline House Food Bank and Social Services of Bainbridge Island

Helpline House is a community non-profit agency providing an umbrella of social services striving to help our Bainbridge Island neighbors to meet essential needs.  Basic services are provided cost-free, regardless of income.  Needs are defined broadly and not always financial.  Any community member in crisis or in need of consultation is welcome. 

Need after hours or emergency services?

Helpline House has a policy of non-discrimination regardless of race, color, creed, religion, national origin, sex, sexual preference, age, disability or veteran’s status, and is in compliance with all requirements of law and regulations with respect to employment, volunteer participation or service delivery. 

Address

282 Knechtel Way NE

Bainbridge Island, WA 98110

 

MODIFIED HOURS OF OPERATIONS
 

NEW Food Bank Hours

START JUNE 15, 2020
 

Donations

Mon - Fri, except Weds

9 AM - 12 PM
 

Food Bank Curbside Pickup

Mon - Fri, except Weds

12 PM - 4 PM

Social Work

Remote Services Only Via Phone
Weekdays 9 AM - 5 PM

Phone

(206) 842.7621

Email

helpline@helplinehouse.org

Fax

(206) 842-9867